Service Management Leadership is a trusted advisor for many CIOs and Executive Leaders. Our advisory services cover the spectrum of industries, including: Financial Services, Retail, Restaurant (QSR), Banking, Financial Services, FinTech, Insurance, Healthcare, Retail, Life Sciences, Software, and Government (State & Federal), just to name a few.
We solve problems that few other can. These range in size and complexity, but center around you getting the most value from your technology resources. We enable value creation.
Let us know how we can help your organization.
Here are two recent client testimonials:
I had the pleasure of working with Jeffrey for several years across multiple engagements. He played a pivotal role in helping our team transform CMDB processes and tooling, and under his guidance, we improved coverage and compliance by over 30%. Beyond this, Jeffrey helped model a variety of operating models—including hybrid outsourcing and partner models—that drove down operating costs by more than 15%. Jeffrey is a true professional who combines deep technical expertise with exceptional mentoring and coaching skills. He effortlessly navigates both technical and strategic challenges, delivering tangible results while building strong relationships. Over the years, we developed a relationship I value deeply and can rely on at any time. I would highly recommend Jeffrey to any organization looking for a results-driven, versatile, and collaborative leader.
– J (Large Health Insurance Company)
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Jeffrey,
Thank you so much for your work and time on the project. You did quite well in managing the nuances in this large enterprise with the challenges of navigating our busy project champion! It is a special skill plus the content you created was world-class! It was great working with you and I looking forward to working with you again!
Cheers,
– D (Fortune 12 Life Sciences company)
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At Service Management Leadership, we deliver value by leveraging our deep expertise to ensure that value is delivered on time and under budget.
Lately, we have been involved in some large transformation initiatives that include: Artificial Intelligence, Designing New Target Operating Models (TOMs), Efficiency and Cost Savings, Service Management Transformation, IT Modernization, and applying Service Management frameworks to other areas, like Security.
With decades of experience leading initiatives in these core areas, we can help you and your organization realize optimal outcomes.
The team has extensive expertise leading initiatives and programs – both large and small. We promise to allow your organization to maximize the outcomes from existing technology, processes, and people resources.
Service Management Leadership brings expert-level understanding and practice of Service Management principles and how to leverage the ITSM/ESM frameworks for all circumstances, including Agile, Waterfall, SDLC, DevOps, Cloud, Outsourced workforce, ITSM toolsets, and in many industries. The firm’s focus is to deliver value in terms of saving money and time, reducing downtime of services, and standardizing outcomes.
The firm is led by Jeffrey Tefertiller, who brings over 30 years of Service Management leadership experience. Jeffrey is known for his practical approach to Service Management, focusing on business outcomes. Many know him by his eight books, the Service Management Leadership Podcast, and his popular YouTube channel.
Contact him today to schedule an initial consultation! You can reach him at [email protected]