Service Management Leadership is a trusted advisor for many CIOs and Executive Leaders. Our advisory services cover the spectrum of industries, including: Banking, Financial Services, FinTech, Insurance, Healthcare, Life Sciences, Software, and Government (State & Federal), just to name a few.

We deliver value by leveraging our deep expertise to ensure that value is delivered on time and under budget.

Lately, we have been involved in some large projects that include: Artificial Intelligence, Service Management Transformation, IT Modernization, and applying Service Management frameworks to other areas, like Security.

Unlike many firms, Service Management Leadership focuses on just the Four areas of our expertise (more detail below and on their respective pages):

1. Service Management, Including CMDB Remediation
2. Enterprise Asset Management
3. Business Continuity
4. Advisory, Including Leading Through Transformation

With decades of experience leading initiatives in these three core areas, we can help you and your organization realize optimal outcomes.

The team has extensive expertise leading initiatives and programs – both large and small.  We promise to allow your organization to maximize the outcomes from existing technology, processes, and people resources.

Service Management Leadership brings expert-level understanding and practice of Service Management principles and how to leverage the ITSM/ESM frameworks for all circumstances, including Agile, Waterfall, SDLC, DevOps, Cloud, Outsourced workforce, ITSM toolsets, and in many industries.  The firm’s focus is to deliver value in terms of saving money and time, reducing downtime of services, and standardizing outcomes.

These FOUR areas are what many organizations need most during these unique times. Below are more details on each.

1. Service Management
   1. CMDB Remediation
   2. ITIL Process Design
   3. Process Improvement
   4. Optimizing uptime through improved processes
   5. Fixing ServiceNow deployments
2. Technology Asset Management
   1. Software Asset Management
   2. Hardware Asset Management
3. Business Continuity
   1. Strategy
   2. BC Plan development
   3. Training
   4. Testing
4. Leading Through Transformation
   1. Cost optimization/reduce IT spend
   2. Vendor Management
   3. Regulatory
   4. Modernization

The firm is led by Jeffrey Tefertiller who brings over 27 years of Service Management leadership experience.  Jeffrey is known for his practical approach to Service Management, focusing on business outcomes.  Many know him by his six books, podcast, and over 1,500 videos on his YouTube channel.

Contact us today to schedule an initial consultation!