Trusted Advisor

Service Management Leadership is Your Trusted Guide

Service Management Leadership is a trusted advisor for many CIOs and Executive Leaders.

Unlike many firms, Service Management Leadership focuses on just the Five areas of expertise (more detail below and on their respective pages):

With decades of experience leading initiatives in these three core areas, we can help you and your organization realize optimal outcomes.

The team has extensive expertise leading initiatives and programs – both large and small. We promise to allow your organization to maximize the outcomes from existing technology, processes, and people resources.

Service Management Leadership brings expert-level understanding and practice of Service Management principles and how to leverage the ITSM/ESM frameworks for all circumstances, including Agile, Waterfall, SDLC, DevOps, Cloud, Outsourced workforce, ITSM toolsets, and in many industries. The firm’s focus is to deliver value in terms of saving money and time, reducing downtime of services, and standardizing outcomes.

These FOUR areas are what many organizations need most during these unique times. Below are more details on each.

Service Management
1. CMDB Remediation
2. ITIL Process Design
3. Process Improvement
4. Optimizing uptime through improved processes
5. Fixing ServiceNow deployments
Technology Asset Management
1. Software Asset Management
2. Hardware Asset Management
Business Continuity
1. Strategy
2. BC Plan development
3. Training
4. Testing
Experience Management
1. Measuring and improving experience
2. XLAs
3. How to integrate with Service Management
Leading Through Transformation
1. Cost optimization/reduce IT spend
2. Vendor Management
3. Regulatory

The firm is led by Jeffrey Tefertiller who brings over 27 years of Service Management leadership experience. Jeffrey is known for his practical approach to Service Management, focusing on business outcomes. Many know him by his six books, podcast, and over 1,200 videos on his YouTube channel.