AI Use Case for Service Management
Problem Management will be one of the largest beneficiaries of AI in all of Service Management.
I know that sounds outrageous, but consider:
1. The AI looking for Incident patterns for Proactive Problem Management. The humans will set the thresholds and the tooling will give Problem candidates that can be analyzed. This is exciting to me. I see it like the thresholds of Event Management. Eventually, like with Event tools opening an Incident, then resolving it, AI will do the same for Problem.
2. For Reactive Problem Management, AI should be able to see the tech stack end-to-end and see what happened and be able to narrow down the root cause.
Exciting times. What are some of the AI use cases you see?