We Get What We Incentivize

We get what we incentivize. Sadly, we far often incentivize the wrong behaviors.

Once we make a metric a goal or target, people are incentivized to reach it, one way or another.

This Friday, assess what you are incentivizing.

One consideration is that we should be incentivizing outcomes not outputs.


I am thankful the ITIL 4 authors included Organizational Change Management. This is a hole in many organizations as they know how to build and deploy the technical aspects but fall short on the ability to create outcomes because the human areas are unknown or disregarded.

Just my opinion, but, I do not think an external (to IT) OCM group can be as effective as innate OCM within IT.

Getting the CMDB Right

I talk to many organizations who have a CMDB but readily admit that it doesn’t offer enough value to stakeholders.

There are two major reasons why:

1. When designed and implemented, not all stakeholders were identified and involved. Further, the CMDB was not designed to deliver the desired outcomes.

2. Even if all stakeholders were involved at the beginning, business needs change over time and so do the desired outcomes. The CMDB needs to evolve. This includes both scope and governance.

Getting a CMDB right, and continuing to deliver desired outcomes is difficult, unending work.

Need For Quality Asset Management

The need to do IT Asset Management well has increased exponentially in the last two years. This has occurred for two main reasons:

1. There are more technology assets in every organization that need to be treated as investments than ever before
2. The risk of doing ITAM poorly is increasingly costly

The time is now to decrease cost and risk through a solid IT Asset Management Program.