Change is Coming

The way we have always done things is not the way we will do them in the future.

Change is coming. Even if you think of the disruption from AI, ML, RPA, etc, it will change how we do Service Management, Asset Management, and Business Continuity.

We must start looking at how we do things through fresh eyes.

Innovation will drive a demand to do things differently and better.

How we do Change, for example, will be different. The same goes for Problem, Incident, and Configuration.

What will not change is the need to deliver optimal outcomes for stakeholders.