Service Management Leadership brings in-depth Change Management expertise to ensure your deployments meet business stakeholder objectives. Business Stakeholders are increasingly unhappy with outages creating by failed changes. These customers depend on their applications being up. A strong Change Management process will enable both increased controls and speed-to-delivery. The answer can be “both”. While most organizations rely on the capabilities of the ITSM tool, we push deeper to leverage what is best for you. How can you get the most from the tool and its capabilities?
Every public company in the U.S.A is compelled to comply with Sarbanes-Oxley, better known as SOX. SOX compliance relies on a mature Change Management process. The key comes in two forms: a thoughtful, documented process and training to ensure the users comply with the process. A strong Change Management process will include metrics and measures to determine both the health of the process and to monitor compliance. We encourage metrics that measure strategic performance more than the rote volume metrics that every ITSM tool provides. The value is pushing deeper into matching the metrics to strategy. Training can be in many forms, but is necessary for process adoption.
The use of local or federated Change Advisory Boards (CABs) enables the business or other key stakeholder groups to more involved in the Change Management process. This keeps the process from being overly bureaucratic and more of a valued governance provider. Structuring all types of Change Advisory Boards is one key to success for your Change Management process. But, sizing the framework to your organization is vital for success. Every organization is different and there is no “one size fits all” or even most.
The matching risk to governance allows your IT organization to offer more speed-to-delivery for your IT organization. Not all changes require the same level of governance due to the inherent risk variables. It is the assessment of risk that permits your IT organization to be nimble and agile. Most business stakeholders are demanding their IT organization deploy at a rapid pace. The recent innovations in AI, RPA, CI/CD, DevOps, etc. require the Change Management process to enable these outcomes. We can help. We have done this before. It saves the organization valuable time and money every week.
While some organizations are demanding greater velocity of deployments, others have grown weary of bad deployments. The ability to strategically increase controls in some areas adds to the company’s bottom line due to increased uptime to the business’ clientele. Ensuring the “right” people authorize certain changes is a core need for many IT organizations. The auditors and senior leadership are accountable that no unauthorized changes go into production, and, if so, how is the situation addressed and corrected.
Your organization’s need may just be process maturity in the bright new world of innovation. Our expertise will allow your Service Management – and, specifically, Change Management – processes to address Agile, Cloud, DevOps, and all other business variables. We have solved these problems many times in many ways. We can do the same for your organization.
Change Management, like the broader ITIL, is a framework. Think of it as a toolset that allows your organization to build capabilities to meet the needs of stakeholders. This is our core specialty. For Change Management, the stakes are higher because of the needs of the business. Whether it is for compliance, speed-to-delivery, increased controls, or process maturity, Service Management Leadership can help you utilize the right tools (parts of the ITIL Change Management framework) to meet stakeholder needs.
The ability to transition services to production is a core competency for our firm. We can help you have quicker, safer, and more reliable deployments. Contact us today to set up a free consultation and to hear more about our services.
Click below to see a short video with more information on our services in the area of Change Management.
