The ability to consistently measure and improve your IT services relies on a strong Continual Service Improvement (CSI) initiative. CSI can take many forms. But, the one thing all successful CSI efforts have is that it is not just a process but is a way of life in the organization. There is a thirst for improvement, knowing that the business stakeholder needs are constantly evolving, and the IT organization needs to continually be aligned.
Most CSI efforts start with identifying improvement opportunities, measuring and putting metrics in place, and ends with implementing changes to existing services and processes. While this is a start, much more is needed to continually improve.
- The installation of a CSI log allows for suggestions by all stakeholders (business, user, and process) for improvements to all processes and services. Just the ability for all parties to have input will do wonders for the alignment with stakeholders.
- While this CSI log will have new items added daily or weekly, the CSI process managers will need to work with leadership to prioritize the items based on how they align with business strategy. This is a continual process ensuring the right things are getting worked.
- Those working on improvement items will come from all parts of the organization. This is not just a process effort, but an organization-wide one.
- Another aspect is the Process Maturity Assessment. We have developed our own assessment and can help your organization know how mature each process is against an industry-recognized baseline.
With a lengthy history of saving organizations money and service disruption, Service Management Leadership can help your processes and services mature and provide outcomes your business customers demand. One of our popular services is an ITIL Process Maturity Assessment. We measure the process activities to help identify the weaknesses of your ITIL processes.
Contact us today for an initial consultation on the value we can provide.