Different View of Metrics

I remember starting at a large firm, trying to get up to speed.

I ask for metrics and measures to help me understand current state.

I was directed to a peer (same title, “Director”) who was in charge of IT analytics.

I go ask my boss about him and the analytics group. The boss used a lot of (not nice) words to say two things:

1. The analytics were all “in the weeds” and unhelpful for enterprise decision-making.

2. The analytics were focused on what was easy to measure with the BI tool, not what was needed.

So, I go talk to the peer. We didn’t get very far because “that’s the way we always have done it “.

A question for you: how would you proceed from here?

This actual scenario plays out every day across the globe ????.

How can we improve? I think the answer – like with most areas – requires outside->in thinking.