Disruption is Coming - Service Management Leadership

Disruption is coming. No, not from the much-discussed avenues.

Most of the time, disruption comes from outside of the traditional industry.

For example, Elon Musk disrupted the auto industry as an outsider. This is the norm. Think of Apple introducing the iPhone in 2009. The first smartphone was not from the traditional phone manufacturers of the time.

Outsiders have two advantages:

1. They do not have legacy systems and processes weighing them down.
2. They are able to see an opportunity and attack it.

Disruption is coming to how we think about Service Management and Asset Management.

Consider how we have fallen into the same trap as the auto and phone manufacturers above.

I have a few ideas I will share in the coming weeks, but I would like everyone to look at how we do things through the eyes of a disruptive outsider.