Focus on Outcomes

In this multi-sourced, multi-partner environment we are in today, we need to focus on outcomes. The contracts, SLAs, and every communication has to be focused on outcomes.

The process must be identifying customer outcomes working backward toward the partners.

When we see poor experience, both from the consumers and employee point-of-view, it is usually due to the lack of alignment with outcomes.

The same is true for establishing an ITSM/ESM program, implementing an ITSM tool, implementing a CMDB, and everything else.

If your organization is not yielding the success you desire, contact Service Management Leadership to hear how we can help your organization.