Getting the CMDB Right

I talk to many organizations who have a CMDB but readily admit that it doesn’t offer enough value to stakeholders.

There are two major reasons why:

1. When designed and implemented, not all stakeholders were identified and involved. Further, the CMDB was not designed to deliver the desired outcomes.

2. Even if all stakeholders were involved at the beginning, business needs change over time and so do the desired outcomes. The CMDB needs to evolve. This includes both scope and governance.

Getting a CMDB right, and continuing to deliver desired outcomes is difficult, unending work.