ITIL4 and OCM

/in /by

I am thankful the ITIL 4 authors included Organizational Change Management. This is a hole in many organizations as they know how to build and deploy the technical aspects but fall short on the ability to create outcomes because the human areas are unknown or disregarded.

Just my opinion, but, I do not think an external (to IT) OCM group can be as effective as innate OCM within IT.