Jeffrey’s Blog

Coexisting Frameworks

Was just asked today if Agile and ITIL can coexist. The answer is a resounding “yes”. Agile is a great way to deliver software, Iteratively. The ITIL frameworks are so much more. Further, the organizations who integrate frameworks best have gained efficiency which is a competitive advantage.


As a society, we have forgotten what excellence looks like. The ability to excel is so uncommon, we cannot recognize it. Do you know what excellence looks like in your job? The difference between good and great is larger than good and merely average. We need to seek out and reward great. Great employees are […]

The Rates of Change Are Picking Up

The rates (or cycles) of change are picking up speed. When we look back over the past two years, it’s almost unbelievable. Things we thought would never change were disrupted. However, the next two years will have even more disruption and change. Let’s look at some potential changes to what we do and how we […]


There are so many reasons to be optimistic about the future. The digital innovation 💡 will cause ripples of disruption. Not many will be able to navigate the issues at hand. These skills will cross industries, organizations, and geography. Skills will be valued over industry experience. Today, we place too much value in experience in […]

True Story

I once worked for a CTO who did not talk to a main business stakeholder. In fact, this stakeholder was one of two customer-facing groups served by IT. I tried to bridge the two. It was a strange predicament for me. The stakeholder appreciated my involvement as I tried to align my group with his […]