Process Enablement services are integral for many initiatives, including Digital Transformation. We have designed, engineered, and re-engineered all types of ITIL and ITSM processes to meet the needs of the stakeholders, both business and user.
We have walked many through our specific processes of identifying requirements, mapping out current processes, to-be processes, gap analysis, and ensuring the new processes are aligned with strategic roadmaps, including Digital Transformation and ITSM toolset upgrade or change.
Every Digital Transformation, whether large or small, needs strong processes to support organizational change. This may come in the form of process design, updates, or re-engineering. The processes allow your organization to have standardized outcomes. Far too often the processes are left out of the strategic conversation, only to be acknowledged after the initiative is struggling.
Whenever an organization is going through an ITSM tool change or upgrade, the processes need to be synced up with the tool. Every ITSM tool has built-in processes. These need to be utilized as much as possible so there is the requirement to adopt the organization’s internal processes to the tool. This is easier said than done due to culture. Even if some complain about current processes, the negative comments increase with the rate of change, especially while undergoing organizational change. Great processes alleviate most of the issues.
Business Process Outsourcing is a common buzzword in today’s vernacular. We, at Service Management Leadership, have been doing this for many years. It has come in the form of managed services and service integration and management (SIAM). The ability to measure and strategically source business processes give some organizations an edge.
If your processes are struggling to meet the requirements of your stakeholders, contact us for an initial consultation.