Progress Iteratively With Feedback

ITIL4 discusses “Iterate with Feedback”. It is so important that it is an ITIL4 Guiding Principle.

I think how simple the concept is and how rarely it is applied in personal lives and work environments.

The first step must be a willingness to improve. The next includes surrounding yourself with people who will give you valuable feedback. Lastly, you must decide whether you should incorporate said feedback.

I see this played out in organizations, too. They will not come out and say “we have always done it this way” but actions speak louder than words.

I saw this recently as a tool implementer said they have a standard way of implementing the tool and they are not incorporating client feedback.

Once again, this speaks volumes.

If your organization needs to ensure the ITSM or ITAM toolset is implemented to be successful, contact me for an initial discussion.